1. Contact Us
Back to top

Contact Us

If your question is not covered in our FAQ section please send us an email at enquiries@bananafingers.co.uk and we will get back to you as quickly as possible.

Frequently Asked Questions:

1. How do I return/exchange an item?

Simply follow our return procedure here

2. The claims form doesn't accept my order number, what do I do?

Simply write 'please refund' or 'please exchange for..' on your receipt by each product you would like to return and send this along with your item to:


Unit 8, Whitehall Trading Estate

Gerrish Avenue



United Kingdom

Telephone: 0117 955 1313 (line open 10:00 - 17:00 GMT Monday - Friday)

If you have lost your receipt then a cover letter containing your order number will do just as nicely.

3. How long do refunds take?

We aim to have all returns processed within 3 days of receiving them.

4. Can I purchase more than one pair of shoes and return the ones that I don't want?

Yes, we are happy for you to do this.

5. I selected 'Store Pickup' as my delivery method. When can I collect my goods from your warehouse at Unit 8 Whitehall Trading Estate in Bristol?

We keep all our stock on site and so you can collect your order any time after you have placed it. We are open 10am to 5pm seven days of the week. Please note any items that are indicated as a pre-order will be unavailable for collection until notified.

Bristol Shop

Find us here from Saturday 14th August 2021


Unit 8 Whitehall Trading Estate,

Gerrish Avenue,



-Open 7 days a week 10am-5pm

-Dedicated trained shop staff every day to provide advice of climbing shoes and equipment

-Located conveniently halfway between TCA and Bloc Climbing Centre, just off the M32

-Able to try and buy any in-stock products from the Banana Fingers and EpicTV shops

-20 free offroad parking spaces on weekends


-Seating and changing room to try on Click&Collect orders

-Returns and exchanges can be processed on the spot for both in-store and online purchases

If you would prefer to correspond by post please use the following address:

BananaFingers Unit 8 Whitehall Trading Estate, Gerrish Avenue, Bristol BS5 9DF

Our VAT Number is: 930 6891 10

Back to top