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  1. Contact Us
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Contact Us

If your question is not covered in our FAQ section please send us an email at and we will get back to you as quickly as possible. Alternatively you can give us a call on 0117 955 1313 (local rate). Our phone lines are open Mon-Fri 9am - 5:30pm.

Frequently Asked Questions:

1. How do I return/exchange an item?

Simply follow our return procedure here

2. How long do refunds take?

We aim to have all returns processed within 3 days of receiving them.

3. Can I purchase more than one pair of shoes and return the ones that I don't want?

Yes, we are happy for you to do this.

4. I selected 'Store Pickup' as my delivery method. When can I collect my goods from your shop at Bloc Climbing Centre in Bristol?

We keep all our stock on site and so you can collect your order any time after you have placed it. We are open 12 til 9 on a weekday and 10 til 5 at the weekend. Please note that if the website indicated that one of your items was out-of-stock you will need to get in touch before collecting your order.

Alternatively you can send an email to or give us a call on 0117 955 1313.

If you would prefer to correspond by post please use the following address: BananaFingers Bloc Climbing Centre New Gatton Road Bristol BS2 9SH

Our VAT Number is: 930 6891 10

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