Returns & Exchanges

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?

Don’t worry! Send it back for any reason, within 30 calendar days of the order's arrival and we'll exchange or refund it.

Return/Exchange Process

If, after placing an order, you decide you no longer want the item, we will cancel your order at your request. You will not be charged for this.

Note: Any orders placed after 2pm on Friday and over the weekend, we cannot cancel or alter in anyway.

Please note the exchange process is only for if you have received a product that does not fit and you would like to send it back for another size or colour. If you have ordered the incorrect size and you would like this changed before dispatch, please email Contact us or call us on 0117 955 1313

To return or exchange an item, you must send the product back to us within 30 calendar days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use, and all original packing must be undamaged and unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law (e.g. if you have received the wrong product).

Warranty Policy

Here are two simple steps to returning your products under warranty with Bananafingers:

Before making any return Contact us with the following info.

• Order or invoice number
• A couple digital images in which you can see the damage, fault and the product label. If it is shoes that are faulty, we will need two additional photos, one of the uppers and one of the sole.
• A short description of the fault