Please note the exchange process is only for if you have received a product that does not fit and you would like to send it back for another size or colour. If you have ordered the incorrect size and you would like this changed before dispatch, please email firstname.lastname@example.org or call us on 0117 955 1313
BananaFingers offer a 30 day return policy for all unused items (we extend this over the Xmas period - our automated process below will only work within 30 days of purchase, so contact our support email for these) If the item shows signs of use, or if it came complete with packaging and this has been damaged we cannot accept it as a return. We may be able to organise a partial refund for lightly used items if you get in contact with us beforehand. Items are returned at the customers expense. We suggest using Royal Mail Recorded delivery such that you receive a tracking number. Please note we will not accept returns of shoes if you just tape up the shoe box and stick an address on it. The shoe box is part of the packaging and should be returned as it is received, removing taping like this damages the box and means we are not able to use it any longer
If, after placing an order, you decide you no longer want the item, we will cancel your order at your request. You will not be charged for this.
For details on how to return or exchange a product check out the links below.