Returns & Exchanges

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?

Don’t worry! Send it back for any reason, within 30 calendar days of the order's arrival and we'll exchange or refund it.

Cancelling or altering an order before it has been dispatched

Due to our quick turn over of orders, we are unlikely to be able to amend orders before they are dispatched. Please email us at enquiries@bananafingers.co.uk or call us on 0117 955 1313 and we will do everything we can to amend your order to meet your needs.

Please note the exchange process is only for if you have received a product that does not fit and you would like to send it back for another size or colour. If you have ordered the incorrect size and you would like this changed before dispatch, please email Contact us or call us on 0117 955 1313

Important - please read!

If for some reason the returns form does not work, or you would like to change your return request, please follow these simple steps to return your order below:

Simply write 'please refund' or 'please exchange for..' on your receipt by each product you would like to return and send this along with your item to:

BananaFingers

Bloc Climbing Centre

New Gatton Road

Bristol

BS2 9SH

UK

If you have lost your receipt then a cover letter containing your order number will do just as nicely.

Your order number can be found on your order confirmation email.

Return/Exchange Process

To return or exchange an item, you must send the product back to us within 30 calendar days of the date it was received by you. All returned items must be in a suitable condition so as to be resold as new. The product must show no signs of use, and all original packing must be undamaged and unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product and its packaging are not returned in a suitable condition, we reserve the right to refuse the return. You are responsible for the cost of all returns and exchanges unless restricted by mandatory consumer law (e.g. if you have received the wrong product).

Warranty Policy

Here are two simple steps to returning your products under warranty with Bananafingers:

Before making any return Contact us with the following info.

• Order or invoice number
• A couple digital images in which you can see the damage, fault and the product label. If it is shoes that are faulty, we will need two additional photos, one of the uppers and one of the sole.
• A short description of the fault