Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?
Don’t worry! Send it back for any reason, within 100 calendar days of the order's arrival and we'll exchange or refund it.
To return an item, please fill out the returns section below with your 6 digit order number and your email address which is included with every order. You must send the item back to us within 100 calendar days of the date it was received by you.
Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.
You are responsible for the cost of all returns to our warehouse in the UK including custom tax during the import, unless restricted by mandatory consumer law (e.g. if you have received the wrong product).
All returns made from a NON-EU country must declare the returned product(s) as '' RETURN GOODS '' as we're unable to pay the import tax that will otherwise be applied on return.
We are really sorry but all international orders cannot be exchanged but only returned at the moment we recommend you to place a new order directly.
To start your return, simply click below and follow the step-by-step instructions and join the claim form along with your return.
Warehouse Direct Return Process
From the 12th April 2021, if you are local to our Warehouse in Bristol, you will be able to drop any returns off directly to the warehouse. If you could come to the Click & Collect window located by the large shutters, a member of our team will collect it from you. Social distancing and face masks (unless medically exempt) will also be required at all times including while waiting to be served.
Please bear in mind we cannot do exchanges on site, and we will process the return in turn with the others, and we will then post the shoes out to you, or you can collect them once the return has been processed.
Cancelling or altering an order before it has been dispatched
Due to our quick turn over of orders, we are unlikely to be able to amend or cancel orders before they are dispatched.
Note: Any orders placed after 14:00 on Friday and over the weekend, we cannot cancel or alter in anyway.
Please note the exchange process is only for if you have received a product that does not fit and you would like to send it back for another size or colour. If you have ordered the incorrect size and you would like this changed before dispatch, please email Contact us
PLEASE NOTE OUR PHONE LINE IS CUURENTLY INACTIVE DUE TO COVID-19, SO PLEASE EMAIL firstname.lastname@example.org WITH ANY QUESTIONS YOU MAY HAVE
Here are two simple steps to returning your products under warranty with Bananafingers:
Before making any return Contact us with the following info.
• Order or invoice number
• A couple digital images in which you can see the damage, fault and the product label. If it is shoes that are faulty, we will need two additional photos, one of the uppers and one of the sole.
• A short description of the fault