Returns & Exchanges

Bought something but it didn’t fit, wasn’t what you expected or simply changed your mind?

Don’t worry! Send it back for any reason, within 100 calendar days of the order's arrival and we'll exchange or refund it.

Return/Exchange Process

To return an item, please fill out the returns section below with your 6 digit order number and your email address which is included with every order. You must send the item back to us within 100 calendar days of the date it was received by you.

Please make sure to return everything unused, as new with original labels/tags and with all original packing undamaged or unaltered. We recommend using additional packaging to ensure the item is not damaged during transport. If the product, including its packaging, is not returned in a suitable condition, we reserve the right to refuse the return.

You are responsible for the cost of all returns to our warehouse in the UK including custom tax during the import, unless restricted by mandatory consumer law (e.g. if you have received the wrong product).

All returns made from a NON-EU country must declare the returned product(s) as '' RETURN GOODS '' as we're unable to pay the import tax that will otherwise be applied on return.

We are really sorry but all international orders cannot be exchanged but only returned at the moment we recommend you to place a new order directly.

We are now offering a Royal Mail return service at a preferred rate to UK customers, and we will deduct this fee of £3.99 from your refund. Please fill out one of our returns forms below (RETURN/EXCHANGE PROCESS) and once completed, you can then download & print a BananaFingers return label HERE

(Please note that we cannot offer this service for the Channel Islands, Isle of Man.) PLEASE BE AWARE THIS SERVICE CAN BE USED FOR RETURNS ONLY, ALL EXCHANGES WILL BE REFUNDED.

When using the Royal Mail return service please note that additional return costs may apply for oversized and/or overweight packages. Such additional costs must be paid for by the return sender when initiating the return process. These excess costs will not be refunded by us.

To start your return, simply click below and follow the step-by-step instructions and join the claim form along with your return.

Warehouse Direct Return Process

From the 12th April 2021, if you are local to our Warehouse in Bristol, you will be able to drop any returns off directly to the warehouse. If you could come to the Click & Collect window located by the large shutters, a member of our team will collect it from you. Social distancing and face masks (unless medically exempt) will also be required at all times including while waiting to be served.

Please bear in mind we cannot do exchanges on site, and we will process the return in turn with the others, and we will then post the shoes out to you, or you can collect them once the return has been processed.

Cancelling or altering an order before it has been dispatched

Due to our quick turn over of orders, we are unlikely to be able to amend or cancel orders before they are dispatched.

Note: Any orders placed after 14:00 on Friday and over the weekend, we cannot cancel or alter in anyway.

Please note the exchange process is only for if you have received a product that does not fit and you would like to send it back for another size or colour. If you have ordered the incorrect size and you would like this changed before dispatch, please email Contact us

PLEASE NOTE OUR PHONE LINE IS CUURENTLY INACTIVE DUE TO COVID-19, SO PLEASE EMAIL enquiries@bananafingers.co.uk WITH ANY QUESTIONS YOU MAY HAVE

Warranty Policy

Here are two simple steps to returning your products under warranty with Bananafingers:

Before making any return Contact us with the following info.

• Order or invoice number
• A couple digital images in which you can see the damage, fault and the product label. If it is shoes that are faulty, we will need two additional photos, one of the uppers and one of the sole.
• A short description of the fault