Free UK Shipping over £60
Next Day over £120. Europe over £80.
  1. Shipping
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Shipping

All orders for in-stock items placed before 2pm on a working day (weekdays excluding public holidays) are dispatched the same day (with the exception of international orders by DHL Express which need to be received by 12 noon). We will send a confirmaiton email as soon as your order is dispatched. You can log-in to the BananaFingers website at any time to check the status of your order.


In-Store Collection

You can choose to pick up your order from our shop in Bristol. This is free of charge and will be available for collection immediately after your order is placed. Our shop is open from 12noon-9pm on weekdays and 10am-5pm on weekends. The address is Banana Fingers, Bloc Climbing Centre, New Gatton Road, Bristol, BS2 9SH, United Kingdom.

UK Shipping

Wherever possible we use Royal Mail Tracked as a delivery method. This allows you to specify a 'safe place' at which Royal Mail can leave your package. We will email a tracking number as soon as your order is dispatched. This will allow you to track your order at multiple stages of the delivery process. Once your order is in the hands of Royal Mail you will receive email and sms (if a mobile phone number is provided) updates about the delivery status of your order. Royal Mail Tracked is divided into Standard and Next Day services.

Royal Mail Tracked Standard

If the total value of your order is over £60 shipping by Royal Mail Tracked Standard (2 to 3 days) is free. For smaller orders it costs £4.00

Royal Mail Tracked Next Day

The Royal Mail Tracked Next day delivery service is available for £4.99 (orders under £60) or £2.50 (orders over £60) or free (orders over £120). If your order weighs over 15 kg a 24Hr courier service will be used. We will ensure that your order is dispatched the same day so long as it is received on a working day (mon-fri excluding public holidays) before 2pm.

EU Shipping

To calculate European shipping costs we divide orders into two categories, light and heavy. You can place as many 'light' items in your cart as you like (this includes shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However if you place a rope or hangboard in your cart it will be considered 'heavy'.

Royal Mail International Tracked

This service costs £7.99 and is only available for light orders. If you choose this service and your order weighs over 2kg we will automatically upgrade you to DHL Express. The estimated delivery time for this service is 3-5 working days. Your order will be passed on to the domestic post service in your country. In busy periods this service can take longer than estimated. Please note that when there are delays there is no way for us to speed up delivery. For this reason, if it is critical that you receive your order quickly we suggest opting for DHL.

DHL Express Europe

This is a next day delivery service to most parts of Europe. Delivery may take an extra day to some areas. Please note that for same day despatch by DHL Express we need to receive your order by 12 noon. Light Orders £15.00 Heavy Orders £22.00


International Shipping

To calculate International shipping costs (all countries outside Europe) we divide orders into three categories, light, heavy and very heavy. You can place as many 'light' items in your cart as you like (this includes shoes, harnesses, clothing, hardware etc) and we will still consider your order 'light'. However if you place a rope or hangboard in your cart it will be considered 'heavy'. If you place multiple heavy items in your cart your order will be classed as 'very heavy'. We suggest contacting us for a more accurate shipping quote if your order falls into this cateogry.

Royal Mail International Tracked

This service costs £12.00 and is only available for light orders. If you choose this service and your order weighs over 2kg we will automatically upgrade you to DHL Express. The estimated delivery time for this service is 5-7 working days. Your order will be passed on to the domestic post service in your country. In busy periods this service can take longer than estimated. Please note that when there are delays there is no way for us to speed up delivery. For this reason, if it is critical that you receive your order quickly we suggest opting for DHL.

DHL Express Worldwide

DHL describe this as a next day delivery service 'whereever possible'. Deliveries to certain timezones or very remote areas may take slightly longer. Please note that for same day despatch by DHL Express we need to receive your order by 12 noon. Light Orders £20.00 Heavy Orders £50.00 Very Heavy Orders £120.00

Please note if you have selected DHL Express for an order being delivered to Russia we are only allowed to send to business addresses. If you have accidentally placed an order to a personal address, do not panic, we will contact you soon.

Update: We are no longer able to send Five Ten to destinations outside the EU. If your order includes a Five Ten product we will get in touch to suggest possible alternatives before shipping your order.

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